For information on creating valid seal links, please
read the seal documentation...
SBTRUST Basic Services
Verification... with SBTRUST verification services potential consumers will know that you actually exist and aren't a dead site or a non-respondent business.
Performance Monitoring... through the Rating Program and anonymous Feedback,
you can obtain information pertaining to the quality of your online system and operations. This valuable information
can be relayed to consumers through a Rating Seal link or simply used internally to help improve performance.
Policy Monitoring... ensures that both the consumer and the business is protected.
Firms with Disclaimers, Warnings and other important online policies should have a third party verify their existance
and provide the ability to track those who accept the policies. Consumers benefit by knowing that a third-party can
confirm a company's stated policy and provide confirmation of the policy that was present at the time of a transaction. Proper policy monitoring ensures that both consumer and business are operating in a transparent manner. Policy monitoring can also work with Seal Programs such as the Data Protection Program and Privacy Program.
Server Monitoring... enables a company to measure the performance of its online
technology. SBTRUST provides a suite of basic monitoring services such as port monitoring and page alteration
detection and
Advocacy... is available to assist in resolving complaints or other problems.
With SBTRUST, the consumer and business know that a third-party is available to diffuse a volatile situation and act as both a monitor that records the matter and a third-brain to help bring a resolution to the matter.
Message Intermediary... to ensure that all communications are timestamped and recorded. This can be used by both consumers and companies to store important messages that may be needed later to demonstrate actions taken.
Business Tools... such as templates for online policies, general trust promotion advice and discounts on other Drake services can help make a small online business an effective and profitable venture.
Home / Business Services
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Score with consumers by demonstrating
confidence in your commercial practices.
Through the Small Business Trust Assurance Service (SBTRUST),
you can build trust with potential clients and manage liability at the
same time.
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Learn the benefits of SBTRUST...
FREQUENTLY ASKED QUESTIONS
Are there any fees beyond the $34.95 subscription price?
There are no additional fees. The $34.95 subscription fee covers full usage of the services for two years (24 months from the date of subscription). There are no bandwidth charges or any other service fee associated with using SBTRUST.
Are there any refunds?
Due to the low cost of the service, much of which is consumed in the initial verification and setup process, there are no refunds.
Can I suspend my subscription and restart it later?
During the 2-year subscription period, an account may be deactivated at any time and then re-activated any time later during the subscription period. There is no mechaism to suspend an account and re-activate it beyond the subscription term without re-subscribing.
Can I request that SBTRUST destroy communications or data associated with my account?
As part of the SBTRUST privacy policy, data associated with an account may be destroyed when an account is deactivated or when a subscription expires. In both cases, if the account is reactivated and/or subscription renewed the account would start with a clean slate. However, it should be noted that, in any case, information provided via the consumer feedback service may still be stored by SBTRUST. That information though is not made public and is only used internally.
My company is based outside of the USA, can I still use SBTRUST?
Yes, all SBTRUST services are available to both consumers and companies that are outside of the USA. Some verification processes may take longer with non-USA services but all are available. Do note though that SBTRUST can only guarantee that representatives speak English.
Can I subscribe by check or money order?
Yes, subscriptions may be made by sending a check or money order, drawn on a US bank and made payable to DRAKE ANALYTICS, INC. for $34.95, to:
Drake Analytics, Inc.
Attn: SBTRUST.ORG
PO Box 19762
Seattle, WA 98109
USA
How fast can I start using SBTRUST after subscribing?
If you subscribe online then you can use the SBTRUST services immediately. After your payment has been processed, typically within 30-seconds, an account will be created and your login information provided. At this point, you are ready to use the system. Verification services are generally initiated within 24-72 hours, depending on the work load.
Your order processing system is complaining about my credit card, what can I do?
Due to the very stringent Address Verification System, it is important that you enter the name and address exactly as it is associated with the credit card. Any difference and the system will most likely reject the transaction. Moreover, there are countries in which the verification system cannot verify the address information and the transaction will be rejected. If you have order problems, consider subscribing through our Amazon.com zShop. The only drawback with this methjod is that accounts are set up manually rather than automatically. So, after subscribing through Amazon, your account won't be ready for several hours. You will receive notification via electronic mail when the account is ready.
I may need a smaller seal image due to the style of my web site, can you provide a custom seal graphic?
SBTRUST will provide custom seals on an as-needed basis to ensure that the coloring and/or size is
appropriate for your web site. The minimum requirement is that the SBTRUST.ORG wording is clear.
If you have questions regarding SBTRUST, please contact us.