Need to Retrieve a Document?

A valid Document ID is required; if you have one then please visit Document Retrieval otherwise contact support for assistance.

Saw an SBTRUST Seal?

When you see a site that is displaying one of our seals then you should click on it and verify the following three items:

  1. The seal links to the SBTRUST back-end processor hosted at ASPNetLink.com. This system is managed by Drake Analytics, Inc., the owner of both SBTRUST.org and ASPNetLink.com.

  2. The domain and company stated in the seal message correctly matches the information at the web site where the seal was located.

  3. The message indicates that the company's SBTRUST subscription is Active. No services are provided for inactive companies as their information may no longer be valid.

Please report any invalid seals...

Concerned about Privacy Issues?

Please review our Privacy Policy which covers both web site and service usage privacy.

Have questions?

Read our Consumer FAQ or contact SBTRUST.

Home / Consumer Services

Through the use of SBTRUST services, you can be sure of quality support when conducting commerce with our subscribers. All SBTRUST services are provided to consumers at no cost.

COMMUNICATIONS

If you want to ensure that your correspondence with a subscriber company is being logged by a third-party for later confirmation then there are two services which may be used:

1. The E-Mail Confirmation Service provides an e-mail address to which you can CC or BCC correspondence. E-Mail received by this address will be timestamped and stored for later retrieval and authentication.

2. The Message Forwarding Service operated by the Cyber-Cop Network team will accept your correspondence; timestamp and store it; and then forward it to the requested subscriber.

The point of communications registration is to have a digital paper trail of your correspondence so that you can verify your actions. All mail forwarding is handled by the Cyber-Cop Network.

Remember that the SBTRUST services are only available for dealing with SBTRUST subscribers. Visit the Advocacy Portal for assistance with non-subscribers.

PRE-ORDERING SUPPORT

SBTRUST provides a Policy Confirmation Service which serves as a middle-person between a potential client and a company. This enables a customer to obtain clarification, with anonymity, of a firm's policies.

The Contact Verification Service can be used to verify that a subscribing firm can be contacted. This service is useful when it is necessary to determine whether a web site is representing a company that is still alive and active.

POST-TRANSACTION SUPPORT

In addition to the communication registration methods, customers can request Advocacy Support in resolving a dispute with an SBTRUST subscriber. Normally, a customer should attempt to work out a situation with a vendor but often it is useful to have a third-party intervene early in a dispute to ensure the situation does not get prolonged or otherwise over-heated.

Regardless of whether you had a good or experience with an SBTRUST subscriber, we would appreciate your feedback.

SEAL PROGRAMS

The SBTRUST Seal Programs are a means for providing information to potential clients. SBTRUST subscribers voluntarily participate in Seal Programs to indicate an aspect of their firm's operations. These programs are concerned with:

    Privacy: The SBTRUST Privacy Guarantee Program requires firms to provide certain rights to their customers including the right to have their information removed from any database(s) that the company maintains.
    Performance Rating: The SBTRUST Rating Program allows customers to rate three aspects of a company. The ratings can be found by clicking the Rating Seal or checking the subscriber's status.
    Monitoring: Firms that have SBTRUST monitor their web pages can indicate this with a Policy Monitoring Seal. This tells the customer that the contents of a particular web page, such as a return policy or refund policy, can be authenticated at a later date through SBTRUST.
    Data Protection: Companies that participate in the Data Protection Guarantee Program are required to meet high standards in the protection of personal data on their servers.